Application Operation Responsible (80-100%) (m/f/diverse)

Upon Agreement

Zürich/Kloten (Switzerland)

As a member of the team „IT Application Service Operation Management" you are responsible for securing a stable operation of our applications hosted at several providers in a complex airline environment. You track the availability, performance, capacity and interfaces according our SLAs (Service Level Agreement) and KPIs (Key Performance Index). You plan changes, releases, coordinate incidents and problems with 2nd and 3rd level providers. You work in projects to improve and replace existing applications.

Your Duties

  • Secure operation and availability in a multiprovider setup
  • Coordinate all operational tasks, changes and releases with providers and Software vendors
  • Release Management
  • Coordinate problems and outages with suppliers, providers and users
  • Check and improve processes and information flows
  • Work in IT projects
  • Control, secure and manage SLAs and KPIs
  • Responsible for operational costs and contracts

Your profile

  • Tertiary- or university degree in IT, Business Informatics or similar education
  • ITIL V3 foundation
  • Work experience in a similar function
  • Airline experience is an advantage
  • Know-how and experience in all basic infrastructure, current client/server technologies, databases (Oracle, MS SQL), Webservices, Windows Services etc.
  • Good analytical skills
  • Good communication skills, problem solver attitude
  • Flexible, able to work independently and under pressure
  • English and German oral and written
  • Basic knowledge of Microsoft and Oracle License models



Type of contract: CLA

Employment level: 80-100%

Department: Application Service Operation Management

Workplace: Zurich Kloten

Starting date: Upon agreement

Application deadline: 26.07.2019



IT Application Operation Management: Ms Petra Lehnen

Human Resources: Ms Susan Mrose

Recruiting Support: Tel.: +41 44 564 22 66, 

Possibility to send your application in German or English


About Swiss International Air Lines AG

It’s the little differences that make working at SWISS so appealing. The fact, for example, that we treat every detail with care, see quality in terms of hospitality and view nationality through an international lens. In a similar way, we see variety as richness, a job as an experience and SWISS as a world of inspiration. You, too, will be stimulated in our special working environment – one in which, wherever you are, you’ll always feel: Truly SWISS .... where people matter.
Please apply via under the job number P0784V014
If this is you, please apply online.