Inside Sales Representative (M/F)

Zurich (Switzerland)

The Inside Sales Representative is responsible for: Coordinating the ad hoc sales activities for the Inside Sales within Switzerland, under the coordination of the Switzerland manager. Spot quotations, making proactive sales calls to follow up on lost ad hoc business and LTC (Long Term Contracts) requesting and bookings. S/he performs analysis and guidelines for ad hoc sales, opportunity management and customer retention with Outside Sales, and promotes E-Service. Inside Sales and Outside Sales work together in assigned teams to serve the customer

Within the operational targets set by the Country Manager Sales and Handling, the Inside Sales Representative performs the following duties:

Sales and Relationship Management:

  • Executes pro-active sales calls in close collaboration with Sales Steering Specialist and Outside Sales Representative with the intention to gain ad hoc business, negotiate new profitable business focused on retention and regular business
  • Assists in acquiring new customers by searching for new business using CASS potentials and by proactively following up inbound calls with the help of tools used by Lufthansa Cargo AC (for example CASS, R2R, ARP, opportunity management functionalities within “easySales”)
  • Assists in performing market and single customer analysis and in developing targets and action plans using customer relationship history and internal reports in cooperation with the Outside Sales Representative and Sales Steering Specialist
  • Assists in preparing quotations for ad hoc pricing requests with the intention to offer a rate that maximizes the profit of Lufthansa Cargo AC and the customer’s willingness to pay, including MAX (process for capacity requests) requests if required
  • Assists in performing regular follows-ups on the fulfillment of ad hoc pricing/spot quotation with the customer, ad hoc selling guidelines and clear instructions
  • Assists in advising customers in finding the right product, and pro-actively sells customer oriented logistic solutions in collaboration with the Handling department and in close co-operation with the respective Outside Sales Representative.
  • Attains up-selling potential
  • Assists in managing the customers together with the Outside Sales Representative based on weekly figures
  • Actively shares information about activities, offers, strengths and weaknesses of market participants with the Sales Steering Specialist, the Outside Sales Representative and the supervisor / manager
  • Communicates on a regular basis with Outside Sales Representative, Sales Steering Specialist the Flight Control Specialist and the Customer Solution Specialist, and monitores the statistics, weekly sales outcome
  • Books all standard and special products which include OAL (Other Airline) segments and conducts a profitability check before offering a rate
  • Performs loadability check and possibility for outsized or special shipments
  • Keeps easySales customer data updated
  • Actively pushes the eChannel and freigth usage to achieve the given targets
  • Acts as the Touch point for complaints, for example receipt of (verbal, written, e-mail) complaint, filling out of appropriate template and forwarding to Area Customer Feedback Team/Area Complaint Team within CST
  • Acts as the Touch point for claims for example receipt of claim in written letter or e-mail form, filling out of appropriate Outlook template "Claims for Customer Relations Team" and forwarding of requests to the central claims department
  • Promotes usage of eClaims to the customer to submit their claims
  • Fully supports the quality system and uses its tools


  • Performs all other duties assigned or delegated by supervisors

Your profile

  • High school diploma required, bachelor degree desirable
  • 1-2 years Lufthansa experience or cargo experience desirable
  • Excellent command of English and German in verbal and written form, Italian or French would be desirable
  • Strong communication skills with a confident manner
  • Computer literate, ability to work productively on own initiative and as part of a team
  • Diligent and systematic approach to work, even under time pressure
  • Computer skills: advanced IT knowledge, preferably including MS Word, Excel, PowerPoint, and Outlook


  • In accordance with rules and regulations, and given authorities

About Lufthansa Cargo AG

Lufthansa Cargo AG is part of the Lufthansa Aviation Group's business area Logistics. With 4,600 employees and many international partners, Lufthansa Cargo is one of the worldwide leading companies in international air cargo business.
Please apply via under the job number P0457V082
If this is you, please apply online.