Customer Service Consultant for Lufthansa German Airlines

Manila (Philippines)

Do you love to fly and are fascinated by aviation? Moreover do you enjoy assisting and consulting others in their travel planning to different places of the world? Then Lufthansa InTouch is the perfect place for you! We play an active role in the exciting Airline Industry and our fuel is passion for travelling!

Come on board at our Service Center in Manila (Alabang) and create a great experience for the Lufthansa Group passengers even before taking off. Your working day in our office includes:

  • Consulting passengers in all flight related questions;
  • Making flight reservations and booking special requests;
  • Offering support to travel agencies;
  • Supporting customers of Lufthansa's loyalty program (Miles&More) and
  • Providing support in navigating on Lufthansa websites.

Your profile

  • Exceptional service orientation and experience in customer service, preferably in the airline/travel industry;
  • Excellent English language (written and verbal) and great communication skills;
  • Successful completion of secondary education;
  • Computer literacy;
  • Flexibility to work shifts (24/7).

We offer:

  • Motivating salary structure;
  • Performance based bonus scheme
  • Permanent work contract;
  • Substantial training of Lufthansa's products and booking system;
  • Rice Allowance;
  • Health Insurance Coverage
  • Benefit from flights around the world for an attractive employee discount for you and your family.

About Lufthansa Services Philippines Inc.

Lufthansa Services Philippines Inc. is part of Lufthansa InTouch . Lufthansa InTouch is the worldwide service-center network of Lufthansa with a vision to be the preferred global partner for seamless customer solutions in travel and logistics. We achieve growth and sustainability by empowering our people to provide outstanding quality and added value and our worldwide network is currently comprised of seven contact call centers in seven countries servicing an expanding portfolio of clients.
Please apply via under the job number P0651V001
If this is you, please apply online.