Manager Forecasting and Planning (m/f)

Berlin (Germany)

We are looking for a Manager Forecasting and Planning (m/f) for our Headquarter in Berlin. For us as a Service Center Network handling calls and also non-call transactions it is of utmost importance that we accurately forecast these volumes and to plan our staff accordingly. For this task we need an experienced Manager Forecasting and Planning who will be responsible to ensure this. Additionally the position holder will drive the development of existing and new tools using the latest Business Intelligence and Data Science trends and methods.

Your main tasks include:

  • You will be responsible for the forecasting of monthly call and non-call transaction volumes and will analyse the development and deviations.
  • Out of your analysis you will derive respective steering measures and inform the operations.
  • You will actively support the yearly budget  preparation.
  • The responsibility for the monthly Staff Plan per Service for all LH InTouch Services is also one of your key tasks.
  • You will lead projects that continuously improve the Forecasting and Staffing Tools and develop new tools with focus on the latest BI / Data Science technology to drive business.

Your profile

  • You have a tertiary qualification (university degree) in Business Administration or a related field or you can proof an equivalent relevant experience.
  • You are an Expert on Microsoft Excel.
  • It would be of advantage if you have a Service Center Background.
  • Sound knowledge in one of the following is as well of advantage: Microsoft VBA or SQL (basics) or PHP (basics) or Education in statistics.
  • You have experience in Project management.
  • You are highly proficient in the English language (both written and verbal).
  • You would be willing to start a deep dive into new things in the field of Service Center, Business Intelligence, Data Science and PHP.

Your benefit

  • Have a shower
  • Profit sharing / Bonus
  • Working at home
  • Flexible working hours
  • Flight discounts
  • Discounts / shopping
  • Service phone
  • Employee events (summer festivals, participation in sports competitions etc)
Have a shower Have a shower
Profit sharing / Bonus Profit sharing / Bonus
Working at home Working at home
Flexible working hours Flexible working hours
Flight discounts Flight discounts
Discounts / shopping Discounts / shopping
Service phone Service phone
Employee events (summer festivals, participation in sports competitions etc) Employee events (summer festivals, participation in sports competitions etc)

About Lufthansa Global Tele Sales GmbH

We at Lufthansa InTouch are at the centre of Lufthansa’s service excellence. Being the innovative Customer Service provider for the Lufthansa Group, we specialize in customer care in air travel. Our multicultural, multilingual teams operate from seven Service Centres worldwide. Working together as one global team, we provide five star services for passengers flying with airlines of the Lufthansa Group. Besides offering Business-2-Customer services, Lufthansa InTouch designs innovative and cost effective operational solutions for a select portfolio of business clients.
Please apply via Be-Lufthansa.com under the job number P0098V093
If this is you, please apply online.