Human Resource Business Partner


Cape Town (South Africa)

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Lufthansa InTouch Cape Town is looking for a strategic individual who can partner with the management and its employees to effectively meet the business objectives.

Role Purpose

  • Driving business performance through the implementation in HR initiatives
  • Implementation staff engagement initiatives
  • Supporting managers/employees through guidance and advice on employee relations matter
  • Resourcing of new employees in line with business requirements and priorities




  • Work closely with the  HR team to develop and implement tactical solutions to enable achievement of operational targets
  • Effective communication of information between the account and all other relevant departments to ensure all clients' and company's goals are achieved


Employee Relations

  • Supporting managers, as required, in realtion to disciplinary, incapacity and grievance process
  • Chairing and facilitating disciplinary/incapacity hearings, performance/behavior management and sick management.
  • All administration tasks which will be required from time to time


 Performance Management

  • Support management in the utilisation and application of performance management tools
  • Support managers in ensuring a performance management culture is developed through the account where results are measured both in qualitative and quantitative terms and above average performance is rewarded appropriately


Pastel Payroll

  • Capture new starters and terminations onto pastel
  • Capture all master changes such as promotions, demotions , departments moves e.t.c
  • Closing off records and calculating all owing allowances, leave days, company loans e.t.c

Your profile

Competencies requirements

  • Tertiary Qualifications in Human Resource Management and /5 years; experience in HR generalist function- preferably in a contact center
  • Extensive knowledge  in South Africa relevant legislation: BCEA, LRA, EEA and applicable acts, coupled with extensive exposure on labour relations matters
  • Previous work experience with Pastel payroll highly advantageous
  • Demonstrated experience in providing people solutions across the full suite of HR managerial disciplines 
  • Solid understanding of contemporary HR trends and challenges
  • Demonstrated understanding local labour law and associated regulations


Technical Requirements

Microsoft Suite Office:

  • MS Word
  • MS Excel
  • MS Outlook
  • MS Powerpoint

About Global Telesales (Pty) Ltd.

Global Telesales (Pty) Ltd. is part of Lufthansa InTouch. Lufthansa InTouch is the worldwide service-center network of Lufthansa with a vision to be the preferred global partner for seamless customer solutions in travel and logistics. We achieve growth and sustainability by empowering our people to provide outstanding quality and added value and our worldwide network is currently comprised of seven contact call centers in seven countries servicing an expanding portfolio of clients.

If this is you, please apply via email.