English Customer Service Consultant
Hello, We are Lufthansa InTouch!

Cape Town (South Africa)

Want to make someone's day, every day? Join us!   

Being part of our international team of travel consultants will put you in touch with the fast moving world of (air) travel and you can explore the world at discounted rates.

To be best at being in touch is what we strive for.

Welcome aboard!    

Our skilled global teams of airline professionals ensure the highest quality of service for our passengers.

This includes but it is not limited to:

  • General flight reservations and direct sales
  • Information about our products and services
  • Passenger check-in assistance
  • Managing accounts for Lufthansa frequent flyers (Miles & More)
  • Support Travel Agencies
     

Your profile

What do we look for in a candidate?

  • Excellent written and verbal communication skills in ENGLISH
  • Ability to work rotating shifts including evenings, weekends, and statutory holidays
  • Good understanding of computer systems and standard software
  • Positive and 'can do' attitude
  • Willingness to be one best self when interacting with colleagues and customers
  • Have reliable transport
  • Previous proven experience working in a customer service role
  • Eligibility to work full time with us for at least 12 consecutive months
  • Able to work in South Africa

 

We are proud to offer:

  • A unique team spirit and culture: we are the best at being In Touch!
  • Amazing flight Benefits (including Hotel/Car Hire/Cruises/etc. discounts) for you and your immediate family/friends
  • Opportunities to develop professionally
  • Exchange programs between locations around the world
  • World class training and learning opportunities

 

We are driven to be best. We at Lufthansa In Touch contentiously upskill and train our colleagues; boost their product knowhow and make them become confident in all aspects of services for air travellers.

Your benefit

  • Health Plan
  • Financial consulting / social counseling
  • Family service (assistance with finding assistance)
  • Flight discounts
  • Employee events (summer festivals, participation in sports competitions etc)
  • Development programs
Health Plan Health Plan
Financial consulting / social counseling Financial consulting / social counseling
Family service (assistance with finding assistance) Family service (assistance with finding assistance)
Flight discounts Flight discounts
Employee events (summer festivals, participation in sports competitions etc) Employee events (summer festivals, participation in sports competitions etc)
Development programs Development programs

About Global Telesales (Pty) Ltd.

We at Lufthansa InTouch are at the centre of Lufthansa’s service excellence. Being the innovative Customer Service provider for the Lufthansa Group, we specialize in customer care in air travel. Our multicultural, multilingual teams operate from seven Service Centres worldwide. Working together as one global team, we provide five star services for passengers flying with airlines of the Lufthansa Group. Besides offering Business-2-Customer services, Lufthansa InTouch designs innovative and cost effective operational solutions for a select portfolio of business clients.
Please apply via Be-Lufthansa.com under the job number P0318V017
If this is you, please apply online.